“Do not create a new character in the empty slot where your character should be.”
In the latest support update, Rockstar warned players who had “previously created a character but see an empty character selection screen when entering GTA Online, please back out to GTAV Story Mode and try re-entering GTA Online through the pause menu (repeat or wait until Rockstar cloud servers are back up). Rockstar has warned GTA Online players not to create a new character in the same slot where their missing character should be as it continues to investigate why some players have lost their progress.
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